Apps / Operator
App for SupportPal · your team
Plugmind Operator
Your whole help desk on iPhone, iPad, Android and Windows. Get told the moment a ticket needs you, and deal with it from wherever you are.
$99/yr per help desk
More than a ticket viewer. A real way to work.
Notifications that respect you
Assigned, replies, mentions, overdue and new tickets. Choose per device, set quiet hours, and decide what shows on the lock screen.
Full ticket work
Reply and add notes with canned responses and photos, run macros, set follow-ups, merge and link, and act on up to 50 tickets at once.
Works offline
Recent tickets stay readable without signal. Replies and notes wait in an outbox and send when you're back online.
Microsoft 365 on every ticket
With Service Manager: reset a password or MFA, sign out everywhere or block sign-in, and run service requests from your phone.
Admin on the go
Announcements, operators, users and organisations, canned responses and knowledgebase articles, all logged under your name.
At home on every device
A Windows tray icon with your open tickets and the operator panel's shortcuts; Android home screen widgets; time tracking and a calendar.
Screens
See it in action.
Designed for every brain
Reading and focus settings, built in.
OpenDyslexic and Atkinson Hyperlegible fonts, larger text and line spacing, high contrast, reduced motion, and a calmer ticket view that shows only the latest message.
Text size · Larger
Font · Atkinson
Contrast · High
Motion · Reduced
Ticket view · Calm
Secure by design
- Sign in on your help desk's own page, including Microsoft single sign-on. No passwords in the app.
- A token per device, which you or an admin can sign out at any time
- Face ID, fingerprint or Windows Hello app lock
- Every action checked against your live permissions and logged
- White-label: the app takes your help desk's name, logo and colours
Pricing
$99/yr
Per help desk, unlimited operators and brands. Push notifications included. Needs SupportPal 6.1.2 or later; the companion plugin is included.